FAQs
Welcome to our FAQs page, where you can find the most Frequently Asked Question.
Product
Order & Shipping
Returns
Privacy Policy
Terms of Purchase
Is my wrist too small for the Watch Orgainzer?
We provide a clear size chart for our Watch Organizer. Our design accommodates various wrist sizes, including slim wrists starting from 5.5 inches.
Please check the size chart before purchasing.
Can My Watches Fit in the Watch Organizer?
Our Watch Organizer is compatible with watch height under 18mm.
What is your warranty policy?
We are committed to delivering high-quality, long-lasting products. We offer a 1-year limited warranty to the original purchaser, which covers defects in materials and workmanship under normal use.
What is covered:
- Defects in materials and workmanship under normal use. Please contact us with the details, and we will do our best to assist you.
What is not cover:
- Normal Wear and Tear
- Damage Due to Misuse
- Alterations
We do not cover any damage to any part of the watches resulting from abnormal use, lack of care, negligence, accidents, misuse of the product.
Do duties, taxes, and VAT include in the price?
We ship orders on a DDU (Delivered Duty Unpaid) basis, except for shipments to Hong Kong, China and Canada.
Import duties, taxes, and other customs fees are not included at checkout. These charges, if applicable, are the responsibility of the customer and may be collected upon delivery.
How long does it take to ship?
We provide both standard and express shipping options, allowing you to choose based on your needs. All orders are dispatched directly from our logistics center in Shenzhen. Below is the estimated shipping time for each. An estimated shipping time will be shown at checkout.
- Hong Kong: 1-3 Business days
- Asian Countries: 7 Business days
- United States: 7 -12 Business days
- Canada: 9-12 Business days
- Europe: 9-12 Business days
- United Kingdom: 3-5 Business days
- New Zealand: 10-1 Business days
- Australia: 9-12 Business Day
Express Shipping - UPS or Fedex
- Most ofCountries: 2-4 Business days
- Some Countries: 4-8 Business days
You’ll get a shipment notification email with a tracking number as soon as your package ships.Delays may occur due to unforeseen circumstances.
Can I cancel my order?
Once the order is placed, we are not able to cancel the order.
What is your return policy?
Orders are typically processed within 2-3 business days, with delivery times varying based on your location. All orders are dispatched directly from our logistics center in Shenzhen.
Due to our small-scale production and limited quantities, all sales are final.
However, if your item arrives damaged or defective, please contact us within 48 hours of delivery, and we will replace the affected parts at no additional cost.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at info@initialproducts.co and we’ll be sure to get you the product you ordered!
What should I do if I receive a defective product?
If you received a defective product, we're so sorry about that! Please contact us at info@initialproducts.co immediately and and we will send replacements for the affected parts at no additional cost to you.
At Initial Products, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and make purchases through Shopify.
Information We Collect
- Personal Information: When you create an account or make a purchase, we collect personal information such as your name, email address, shipping address, payment details, and phone number.
- Browsing Information: We may collect data about your activity on our website, including your IP address, browser type, and pages visited.
How We Use Your Information
We use the information we collect for various purposes, including:
- To process and fulfill your orders.
- To communicate with you regarding your orders and provide customer support.
- To improve our website and enhance your shopping experience.
- To send you marketing communications, if you have opted in to receive them.
Information Sharing
We do not sell or rent your personal information. We may share your information with:
- Service Providers: Trusted third-party vendors, including Shopify, who assist us in operating our website, processing payments, and delivering orders.
- Legal Compliance: We may disclose your information if required by law or to protect our rights.
Data Security
We implement reasonable security measures to protect your personal information. While we strive to maintain a high level of security, no system is completely secure. Therefore, we cannot guarantee the absolute security of your information.
Your Rights
You have the right to:
- Access and update your personal information.
- Withdraw consent for us to process your information.
- Request deletion of your personal information, subject to legal obligations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: shop@initialproducts.co
Welcome to our online store for products. By placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.
1. Product Information
- We strive to provide accurate descriptions and images of our products. However, colors, sizes, and specifications may vary slightly due to lighting and monitor settings. We reserve the right to modify product details without prior notice.
2. Ordering Process
• To place an order, select your desired product and follow the checkout process.
• Once your order is successfully placed, you will receive an email confirmation with your order details.
• All items are subject to availability. If an item is out of stock, we will notify you as soon as possible.
3. Payment
• Payments are accepted via methods supported by the secure online platforms Shopify Payments and PayPal.
• You agree to cover all associated costs, including duties, taxes, shipping, and handling when applicable.
4. Shipping and Delivery
• Shipping costs will be calculated at checkout based on your location and chosen delivery method.
• Estimated delivery times will be provided at checkout. Delays may occur due to unforeseen circumstances.
• We ship orders on a DDU (Delivered Duty Unpaid) basis, except for shipments to Hong Kong, China and Canada. Import duties, taxes, and other customs fees are not included at checkout. These charges, if applicable, are the responsibility of the customer and may be collected upon delivery.
5. Warranty
We are committed to delivering high-quality, long-lasting products. We offer a 1-year limited warranty to the original purchaser, which covers defects in materials and workmanship under normal use.
What is covered:
- Defects in materials and workmanship under normal use. Please contact us with the details, and we will do our best to assist you.
What is not cover:
- Normal Wear and Tear
- Damage Due to Misuse
- Alterations
*We do not cover any damage to any part of the watches resulting from abnormal use, lack of care, negligence, accidents, misuse of the product.- It does not cover any damage to any part of the watches resulting from abnormal use, lack of care, negligence, accidents, misuse of the product
6. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability is limited to the purchase price of the product.
7. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
8. Governing Law
These Terms of Purchase are governed by the laws of Canada. Any disputes arising from these terms will be resolved in the appropriate courts of Canada.
9. Changes to Terms
We reserve the right to modify these Terms of Purchase at any time. Changes will be effective immediately upon posting on our website.
10. Contact Information
For any questions or concerns regarding these Terms of Purchase, please contact our customer service team at shop@initialproducts.co
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