- Welcome to our online store for products. By placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.
1. Product Information
We strive to provide accurate descriptions and images of our products. However, colors, sizes, and specifications may vary slightly due to lighting and monitor settings. We reserve the right to modify product details without prior notice.
2. Ordering Process
• To place an order, select your desired product and follow the checkout process.
• Once your order is successfully placed, you will receive an email confirmation with your order details.
• All items are subject to availability. If an item is out of stock, we will notify you as soon as possible.
3. Payment
• Payments are accepted via methods supported by the secure online platforms Shopify Payments and PayPal.
• You agree to cover all associated costs, including duties, taxes, shipping, and handling when applicable.
4. Shipping and Delivery
• Shipping costs will be calculated at checkout based on your location and chosen delivery method.
• Estimated delivery times will be provided at checkout. Delays may occur due to unforeseen circumstances.
• Any duties, taxes, VAT, or other customs clearance fees will be the responsibility of the customer. Each country will have their own rules in place with regards to imported items and we advise checking this prior to purchasing.
5. Returns and Refunds
All sales are final, except for customers in the EU or UK, where mandatory laws apply.
- If you're in the EU or UK and wish to request a return, please email us within 14 days of delivery— we're happy to assist. Please note that customers are responsible for all return shipping costs. The product must be unused and in new condition; a restocking fee $20 USD will be charged if the product is used or damaged.
- We carefully inspect each piece before shipping to customer. If you receive defective items, please contact us within 48 hours upon delivery, and we will send replacements for the affected parts at no additional cost to you.
6. Warranty
We are committed to delivering high-quality, long-lasting products. We offer a 1-year limited warranty to the original purchaser, which covers defects in materials and workmanship under normal use.
What is covered:
- Defects in materials and workmanship under normal use. Please contact us with the details, and we will do our best to assist you.
What is not cover:
- Normal Wear and Tear
- Damage Due to Misuse
- Alterations
*We do not cover any damage to any part of the watches resulting from abnormal use, lack of care, negligence, accidents, misuse of the product.- It does not cover any damage to any part of the watches resulting from abnormal use, lack of care, negligence, accidents, misuse of the product
7. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability is limited to the purchase price of the product.
8. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
9. Governing Law
These Terms of Purchase are governed by the laws of Hong Kong. Any disputes arising from these terms will be resolved in the appropriate courts of Hong Kong.
10. Changes to Terms
We reserve the right to modify these Terms of Purchase at any time. Changes will be effective immediately upon posting on our website.
11. Contact Information
For any questions or concerns regarding these Terms of Purchase, please contact our customer service team at info@initialproducts.co
